Terms of Service

By accessing or using Storek in any way, you confirm that you have read, understood, and agreed to be bound by these Terms of Service.

These Terms apply to everyone who uses the platform — the merchant who subscribes to a plan, the staff and cashiers who operate it, and any customer who interacts with a store hosted on it. If you use Storek on behalf of a business, you represent that you are authorized to bind that business, and "you" then refers to both you and it.

If you do not agree with any part of these Terms, you must not create an account or use the service. Your continued use after any change published as described in clause 23 constitutes acceptance of the revised version.

Throughout these Terms, the following capitalized terms carry the meanings set out below and are used consistently in every clause.

Platform

Storek, the multi-tenant business-management software provided as a service, including its websites, dashboard, point-of-sale application, APIs, and related services.

We / us / Storek

The company that owns, builds, and operates the Platform and provides it to you under these Terms.

Merchant (Store)

A business that subscribes to the Platform and runs its own isolated store — its products, branches, staff, and customers. When you subscribe, you are the Merchant.

Customer

Any end user who buys from, or transacts with, a Merchant’s store — at the point of sale, in a repair workshop, or through the Merchant’s online store.

User

Any individual who accesses the Platform, including merchant owners, managers, staff, and cashiers.

Content

Any material added, created, or processed through the Platform — products, prices, media, invoices, customers, suppliers, accounting entries, and store branding.

Subscription

The plan under which a Merchant uses the Platform, billed on a recurring cycle unless stated otherwise.

Words in the singular include the plural and vice versa, and headings are for convenience only and do not affect interpretation.

To register for and use Storek, you must meet the requirements in this clause. Accounts are offered to businesses and the individuals who act for them.

• You must be at least 18 years old, or the age of legal majority in your jurisdiction, to open a merchant account.
• You must provide accurate, current, and complete registration information and keep it up to date.
• You are responsible for safeguarding your credentials and for all activity that occurs under your account and the sub-accounts you create for staff.
• You must not register on behalf of anyone else without authorization, or create an account using a false identity.

You are responsible for defining the roles and permissions of the staff you invite, and for revoking access promptly when someone leaves your business.

Storek is a multi-tenant Software-as-a-Service platform that lets each Merchant run its business — sales, inventory, and operations — from one cloud dashboard.

Depending on your plan, the Platform provides tools for point of sale, product and inventory management across branches and warehouses, purchasing and suppliers, invoicing, accounting, human resources, repair-workshop management, shipping, and an optional online store. Each Merchant operates inside an isolated tenant that keeps its data separate from every other store.

We provide the Platform, its hosting, security, and continuous improvement. We do not own, endorse, or take responsibility for the products a Merchant sells or the transactions between a Merchant and its Customers.

Access to the Platform is offered through subscription plans, including a free trial to evaluate paid features before you commit.

When you subscribe, you choose a plan that defines its price, billing cycle, features, and usage limits (such as the number of branches, users, or products). Your subscription begins when you activate it and continues for the billing period you selected until it is cancelled or terminated under these Terms.

Free trial

We may offer a free trial so you can evaluate paid features before you pay. Unless we state otherwise, no payment is required to start a trial, and we will make clear when it ends and what happens next. We may limit trials to one per business and may withdraw or change a trial offer at any time.

Upgrades & downgrades

• You may upgrade your plan at any time; the change takes effect immediately and we prorate the difference for the remainder of your cycle.
• You may downgrade your plan; the change takes effect at your next renewal, and reduced limits may require you to bring usage within the new plan first.
• If your usage exceeds your plan’s limits, we may ask you to upgrade or may apply overage terms disclosed to you at the time.

You agree to pay all fees for the plan and any add-ons you select, at the prices in effect when each billing cycle begins. Fees are stated exclusive of taxes unless we say otherwise.

• You authorize us (and our payment processors) to charge your chosen payment method for each recurring fee until you cancel.
• You must keep your billing details accurate and your payment method valid; a failed charge may lead to retries, a grace period, and eventually suspension under clause 18.
• Applicable taxes, duties, or levies (such as VAT) are your responsibility and may be added to your invoice where the law requires.
• Except as set out in clause 07, fees already paid are non-refundable, and we do not provide credits for partial billing periods or unused features.

We may change our prices. For any increase, we will give you reasonable advance notice, and the new price applies from your next renewal — never mid-cycle for a plan you have already paid for.

We want you to pay only for value you actually receive. This clause explains exactly when a refund is available and how to request one — in plain language, with no fine-print surprises.

The free trial is your risk-free window

The free trial exists so you can evaluate Storek before you pay anything. Because no charge is taken during the trial, the trial is the primary way to make sure the Platform fits your business — please use it fully before subscribing.

14-day money-back guarantee on your first paid term

If you subscribe to a paid plan for the first time and are not satisfied, you may request a full refund of that first payment within 14 days of the charge. This applies once per business, to your first paid term only.

Monthly plans

• You can cancel a monthly plan at any time; cancellation stops the next charge and your access continues until the end of the current paid month.
• Beyond the 14-day guarantee above, monthly fees already billed are non-refundable, and we do not prorate a partial month on cancellation.

Annual plans

• Outside the 14-day guarantee, an annual plan cancelled mid-term stays active until the end of the paid year and is not refunded for the unused months by default.
• Where local consumer law grants you a mandatory cooling-off or refund right, that right always prevails over this clause.

Add-ons and one-time charges

Add-ons, overage charges, and one-time services (such as data migration or paid onboarding) are non-refundable once the work has begun or the add-on has been provisioned, unless we agree otherwise in writing.

How to request a refund

Email [email protected] from the address on your account, stating your store name and the charge in question. We aim to review every request within 5 business days and, when approved, issue the refund to your original payment method — the time it takes to appear depends on your bank or card issuer.

To avoid interrupting your store, subscriptions renew automatically at the end of each billing cycle for another cycle of the same length, at the then-current price, using your payment method on file.

• You may turn off auto-renewal or cancel at any time from your dashboard; the change takes effect at the end of the current paid period.
• We will send a reminder before an annual plan renews, so a renewal never comes as a surprise.
• Cancelling stops future charges but does not, by itself, entitle you to a refund of the current period except as set out in clause 07.

After cancellation, your data is retained for a limited period during which you can export it or reactivate, after which it may be deleted as described in clause 18 and our Data Collection Policy.

You agree to use Storek lawfully and responsibly. You must not, and must not allow anyone using your account to:

• Use the Platform to sell goods or services that are illegal in your jurisdiction, or to facilitate fraud, money laundering, or tax evasion.
• Upload malware, attempt to breach or probe our security, or access another store’s data or any part of the system you are not authorized to reach.
• Reverse-engineer, copy, resell, or white-label the Platform except as expressly permitted in writing.
• Overload or disrupt the infrastructure, bypass usage limits, or use automated means to scrape data beyond the documented APIs.
• Infringe anyone’s intellectual-property, privacy, or other rights, or upload content that is unlawful, deceptive, or harmful.

Your store data is yours. You own the products, prices, media, customer records, invoices, and accounting data you create in Storek.

You grant us a limited, worldwide, non-exclusive license to host, store, process, transmit, back up, and display your Content solely to operate, secure, and improve the Platform and to provide the service to you. This license ends when your Content is deleted, except for residual copies in routine backups that expire on their normal schedule.

• You are responsible for the accuracy and legality of the Content you enter and for having the rights to use it.
• You can export your core data at any time in a common format while your subscription is active.
• We will not sell your store data, and we will not use your Customers’ personal data for our own marketing.

The Platform itself — its software, design, interface, logos, and documentation — is owned by Storek and its licensors and is protected by intellectual-property laws. These Terms grant you a limited, non-exclusive, non-transferable right to use the Platform for your business during your subscription; they do not transfer any ownership to you.

• You may not use our name, logo, or branding without our prior written permission, except to state that you use Storek.
• Any feedback or suggestions you share may be used by us to improve the Platform without obligation or compensation to you.
• Nothing here limits the rights you keep in your own Content under clause 10.

Storek gives you the tools to sell to and serve your Customers, but the relationship with each Customer is yours. You are solely responsible for the goods and services you offer and for your dealings with your Customers.

• You set your own prices, taxes, return and warranty terms, and the descriptions of what you sell.
• You are responsible for fulfilling orders, honoring your own refund and warranty commitments, and resolving Customer disputes.
• You must give your Customers any legally required receipts, invoices, and privacy information.

To accept card or online payments from your Customers, you may connect a third-party payment processor supported by the Platform. Your use of that processor is governed by its own agreement with you, and it — not Storek — handles and settles your Customers’ funds.

• You are responsible for meeting the processor’s requirements, including any identity verification and card-network rules.
• Payment-card data entered at checkout is handled by the processor under its security standards; Storek does not store full card numbers.
• Processing fees charged by your processor are separate from your Storek subscription and are set by that processor.

We are not responsible for a processor’s decisions, holds, delays, or outages. Any dispute about a Customer payment is between you, your Customer, and the processor.

The Platform may let you connect third-party services — such as payment processors, shipping carriers, messaging providers, or accounting exports. Those services are provided by their own operators under their own terms and privacy policies.

We are not responsible for third-party services, their availability, or how they handle your data once you choose to connect them. Enabling an integration authorizes the exchange of the data necessary for it to work; review each provider’s terms before you connect it.

We work hard to keep Storek available and reliable, but we do not guarantee uninterrupted, error-free operation. Access may be affected by maintenance, updates, or events beyond our reasonable control.

• We aim to schedule significant maintenance outside peak hours and to give advance notice where practical.
• The point-of-sale application is designed to keep working during short network interruptions and to sync automatically when the connection returns; this is a resilience feature, not a guaranteed offline mode.
• Support is provided through the channels described on our website and in your plan, in Arabic and English.

We apply appropriate technical and organizational measures to protect the Platform and your data, including encryption in transit, strict tenant isolation so no store can reach another store’s data, role-based access controls, and audit logging of sensitive actions.

Security is a shared responsibility. You must use strong, unique credentials, keep your staff permissions current, and protect the devices that access your account. Tell us promptly if you discover a vulnerability or a suspected breach.

More detail on how we handle personal data is in our Privacy Policy and Data Collection Policy.

Our Privacy Policy explains what personal data we collect about you as a Merchant and how we use it. Because your store also handles your Customers’ personal data, the roles are clear:

For your account data

Storek is the controller — we decide how your merchant account data is processed, as described in the Privacy Policy.

For your Customers’ data

You are the controller and Storek is your processor — we process that data only to run the Platform and on your instructions.

You agree to comply with applicable data-protection laws for the Customer data you collect, including giving your Customers the notices and choices the law requires.

You may stop using Storek and cancel your subscription at any time as described in clauses 07 and 08.

We may suspend or terminate your access if you materially breach these Terms, fail to pay after a reasonable grace period, use the Platform unlawfully, or create a risk to the security or integrity of the service. Where practical and lawful, we will give notice and a chance to fix the issue first.

What happens to your data

• On termination, your right to use the Platform ends and paid features are switched off.
• We retain your data for a limited window during which you can export it or reactivate your account.
• After that window, we delete or anonymize your data as described in our Data Collection Policy, except where the law requires us to keep certain records.

The Platform is provided "as is" and "as available." To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the Platform will meet every requirement, operate without interruption, or be free of all errors, and we are not responsible for decisions you make based on reports or figures the Platform produces. You are responsible for verifying your own tax, accounting, and legal obligations.

To the fullest extent permitted by law, Storek will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, goodwill, or data, arising from or related to your use of the Platform.

Our total aggregate liability for any claim relating to the Platform is limited to the amount you actually paid us for the subscription in the 12 months immediately before the event giving rise to the claim.

You agree to indemnify and hold harmless Storek and its team from and against any claims, damages, liabilities, and reasonable costs (including legal fees) arising out of: your Content; the goods or services you sell; your dealings with your Customers; your breach of these Terms; or your violation of any law or third-party right.

We will notify you of any such claim and may, at our option, participate in its defense; you must not settle a claim in a way that imposes an obligation on us without our written consent.

These Terms are governed by the laws of the jurisdiction in which Storek is established, without regard to conflict-of-laws rules, and subject to any mandatory consumer-protection laws that apply to you where you reside.

We would much rather resolve any dispute informally, so please contact us first and give us a genuine chance to help. If a dispute cannot be resolved that way, it will be submitted to the competent courts of that jurisdiction, unless the applicable law grants you the right to bring proceedings elsewhere.

As Storek grows and the law evolves, we may update these Terms. When we make a material change, we will update the "effective" date and version at the top and give you reasonable notice — for example, by email or an in-dashboard notice.

Changes are not retroactive and take effect from the date stated. If you continue to use the Platform after a change takes effect, you accept the revised Terms; if you do not agree, you may cancel as described in clause 08.

• Entire agreement — these Terms and the policies they incorporate are the entire agreement between you and us about the Platform and supersede prior discussions.
• Severability — if any provision is found unenforceable, the rest remain in full force.
• No waiver — our failure to enforce a right is not a waiver of it.
• Assignment — you may not assign these Terms without our consent; we may assign them to an affiliate or in connection with a merger or sale.
• Force majeure — neither party is liable for delays or failures caused by events beyond its reasonable control.
• Notices — we may send notices to the email on your account; you should keep it current.

Questions about these Terms, your subscription, or a refund? We are glad to help.

• General & legal [email protected]
• Billing & refunds [email protected]
• Support [email protected]
• Website storek.com