Repair and maintenance
Run your repair desk from intake to handover
Take in a device, assign a technician, add services and spare parts and follow the job by its status. Stock, payments and commissions follow on their own.
What you can do
Everything below is part of storek today, in the same system as your sales and your stock.
- Repair tickets The customer, the device model and the problem, with a receipt to print at intake.
- Questions you choose Add your own intake fields such as serial number, passcode or colour.
- Priced services A catalogue of repair services by category, such as screen or battery, with their labour cost.
- Spare parts from stock Parts used on a job leave the warehouse, and replaced parts are noted.
- Statuses that drive the job Coloured statuses tied to fixed stages keep stock and accounts in step with the work.
- Technicians and commissions Technicians with their skills earn a commission when a job is completed and paid.
How it works with the rest of storek
One action, and the rest of the system follows on its own.
- Intake Device, problem and a printed receipt.
- Repair A technician adds services and parts.
- Payment The customer pays and gets the invoice.
- Commission The technician earns their share.
Questions and answers
Short answers in plain words. Did not find yours? Write to us.
Ask our teamWhich repair shops is it for?
Phone, computer and electronics repair shops and service centres.
What does a repair ticket hold?
The customer, the device model, the problem, the technician, services, parts and payments.
Can I keep a list of device models?
Yes. Models such as phones and laptops are filed under their brand.
Can I ask my own intake questions?
Yes. Add fields such as serial number, passcode or colour, as text, numbers, dates or choices.
Can I print a receipt at intake?
Yes. Print the intake receipt and, at the end, the repair invoice.
How do services work?
Pick services from your catalogue. Each one brings its labour cost, which you can adjust.
Can I group my services?
Yes. Group them by category, such as screen, battery or software.
Can I use spare parts from my stock?
Yes. Parts added to a job leave the warehouse with it.
Can I record replaced parts?
Yes. Note the defective parts taken out of the device.
How do statuses work?
You name coloured statuses, and each one is tied to a stage that drives stock and accounts.
Can I assign a technician?
Yes. Assign the technician who will repair the device.
Who can be a technician?
Any employee you mark as a technician, with their skills and commission.
When is a commission earned?
When the repair is completed and fully paid. It is written once, automatically.
How do I pay a commission?
Mark it paid from the cash or bank account you use, and the entry is posted.
Can I list technicians by skill?
Yes. Tag technicians with specialties such as screen replacement.
How does the customer pay?
Record payments on the job with their method and account.
Are repair payments in my accounts?
Yes. Payments and the cost of parts post in the ledger for you.
Can I return a device by delivery?
Yes. Create a shipment from the repair job.
Can I see all open jobs?
Yes. The repair list filters by status, technician and date.
Does a repair shop also sell products?
Yes. Sell accessories at the counter from the same stock.
Can I set a default status?
Yes. Choose the status new jobs start with.
Do repair customers join my customer list?
Yes. They are customers like any other, with their history.
Can several branches take repairs?
Yes. Each job takes parts from its own warehouse.
Can a technician also be paid a salary?
Yes. Technicians are employees, so payroll works for them too.
How do I start?
Start a free trial, add your services and device models, and open your first repair ticket.
Try it in your own shop
Start a free trial with every feature of storek, or tell us about your business and we will show you the way.