By Linkysoft for Information Systems
The maintenance centre management system for repair shops and service centres
Take in a device with a repair ticket and print a receipt. Give it to the right technician, add the services and the spare parts, and follow the job until the customer takes it home. Your stock, payments, warranty and commissions update by themselves, in the same system that runs your sales, purchases, staff and accounts.
- Repair tickets and receipts
- Spare parts from your stock
- Technicians and commissions
Receive every device with a repair ticket and a receipt
Pick the customer and the device model at the counter. Write the problem and tick the accessories the customer leaves with you. Answer your own questions, such as the serial number or the passcode. Then print a receipt for the customer to keep.
- The customer Pick a customer, or add a new one without leaving the ticket.
- Device and model Choose the model from your own list, filed under its brand.
- The problem Write what is wrong, in the customer's own words.
- Accessories received Note the charger, the case or the SIM tray, so nothing gets lost.
- Your own questions Ask for a serial number, a passcode or a colour, as text, numbers or choices.
- Ready date Set the day the device should be ready, so the customer knows when to come back.
Repair tracking with statuses that do the work
Name your statuses the way you talk and give each one a colour. Behind every status is a fixed stage that does real work: it holds the parts, takes them from stock, records the money and starts the warranty.
Received
The device arrives. The parts you added are held for it, so nobody sells them by mistake.
- Parts held
Under repair
A technician works on it. The held parts stay set aside for this device.
- Technician on the job
- Parts held
Ready
The repair is finished. The device waits on the shelf for its owner.
- Waiting for pickup
Delivered
The customer takes the device home. At that moment the system updates your stock, your accounts, the warranty and the commission.
- Taken from stock
- Recorded in the accounts
- Warranty starts
- Commission written
Cancelled
The repair stops. The held parts go back on the shelf and nothing leaves the stock.
- Parts released
Back under warranty
The device comes back within its warranty, as a new repair linked to the first one.
- Linked to the first repair
- Parts held
Rename or recolour a status at any time. What it does depends on its stage, not on its name.
Spare parts management and a price list of repair services
Sort your repair services into groups such as screen, battery or software, each with its labour cost. Your spare parts are products in your stock. Add a part to a repair and it is held for that device. It leaves the warehouse when the customer takes the device.
- Services in groups Screen, battery, charging, software: group your services the way your counter talks.
- A labour cost you can change Each service brings its labour cost to the ticket, and you can change it for one repair.
- Parts held, then taken A part on a repair is set aside for it, and leaves the stock only when the device is delivered.
- New or used parts Mark each spare part as new or used, and keep its stock in every warehouse.
- Know what to reorder Give each part a reorder level and see what is running low on your dashboard.
- Old parts noted Record the faulty parts you take out, and whether they went back to the customer or stayed with you.
Technician management with skills and commissions
Mark any of your employees as a technician. Give each one their skills and a commission: a fixed amount or a share of the labour. The commission is written once, when the repair is delivered and paid in full. You pay it from your cash box or your bank.
- Your employees Technicians come from your staff, with their attendance, leave and payroll.
- Skills you name Tag each technician with skills such as screen replacement or board repair.
- A fair commission A fixed amount for each repair, or a percentage of the labour. Parts never count.
- Earned, then paid Written when the repair is delivered and fully paid, then paid out from your cash box or bank.
Repair payments, invoices and handover
Take a deposit when the device comes in and the rest when the customer collects it. Each payment is recorded with its method and the cash box or bank account it went into. Print the repair invoice, and let your customers follow their repairs from their own account.
- Deposit at intake Record what the customer pays in advance.
- Final payment at pickup The rest is paid when the device goes home.
- Repair invoice Print the invoice with the services and the parts.
- Every payment in its place Each payment names its method and its cash box or bank account.
- Big repairs in instalments Put what is left of a delivered repair on an instalment plan.
- Your customers see their repairs In their own account they see each device, its status, what was done and what is left to pay, and can save the list as PDF or Excel.
Warranty tracking for every repair
When a device is delivered, its ticket gets a warranty end date. If the customer brings it back, open a warranty repair linked to the first ticket. You always see the whole story of that device.
- Warranty date on delivery The end of the warranty is written on the ticket the moment the device is delivered.
- Its own status A returned device gets the back under warranty status, and its parts are held like any repair.
- One story per device The warranty repair is linked to the first one, so nothing is guessed.
A complete ERP for your maintenance centre
The same system runs the rest of your business: what you sell at the counter, what you buy, your warehouses and branches, your staff, your accounts and your assets. Nothing is typed twice.
- Sales and point of sale Sell accessories, devices and parts at the counter, by name or barcode.
- Repairs and technicians Tickets, statuses, services, parts and commissions.
- Spare parts and warehouses Stock in every warehouse, with counts and adjustments.
- Purchases and suppliers Buy parts from your suppliers and follow what you owe them.
- Advanced accounts The chart of accounts, journal entries, cost centres and financial reports.
- HR and payroll Attendance, shifts, leave, payroll and the tools each employee holds.
- Fixed assets Your machines and equipment, with their depreciation.
- Branches and transfers Run more than one centre and move parts between them.
- Products and customers One list of products and one list of customers for the whole business.
One database for everything: a repair, a sale and a purchase all land in the same stock and the same accounts.
Software for phone, computer and electronics repair shops
Whatever you repair, the ticket, the parts and the technician work the same way. Add your own device models, services and intake questions for your trade.
- Mobile phones
- Tablets
- Laptops
- Computers
- Game consoles
- Cameras
- TVs and screens
- Printers
- Home appliances
- Audio and headphones
- Network devices
- Small electronics
Built by Linkysoft for Information Systems
storek is made by Linkysoft for Information Systems, a software company started in 2007. It has long experience in building accounting systems and systems for maintenance and service centres. This system is built on that experience, so you can run your maintenance centre properly from the first day.
- Your own installation
- Your own domain
- Your own database
Questions about the maintenance centre management system
Plain answers for owners of repair shops and service centres. If your question is not here, ask us.
Ask your own questionThe system
What is a maintenance centre management system?
It is software that runs a repair shop or a service centre from one place. It takes in devices, gives them to technicians, follows every repair and keeps the parts, the money and the staff in order. storek does all of this in the same system as your sales and accounts.
Is storek good software for a phone repair shop?
Yes. Device models by brand, intake questions such as the serial number or the passcode, screen and battery services and parts from your stock are all there for phone repairs.
Can a computer and laptop repair shop use storek?
Yes. Add your computer and laptop models, your own services such as a system reinstall, and the parts you keep. A ticket works the same way for every kind of device.
Does it suit an electronics or home appliance service centre?
Yes. Any centre that repairs devices can use it. List the models you repair and the services you offer, and give each job to a technician.
Is the repair desk a separate program from my shop?
No. Repairs, sales, purchases, stock, staff and accounts are one system with one database, so nothing is typed twice.
Intake and repair tickets
How do I take in a device for repair?
Open a new repair ticket, choose the customer and the device model, write the problem and save. The ticket gets its own reference and you can print the receipt at once.
Can I write down the accessories left with the device?
Yes. Note what the customer left with it, such as the charger, the case or the SIM tray, so everything goes back with the device.
Can I ask for the passcode or the serial number at intake?
Yes. Create your own intake questions as text, a number, a list of choices or a tick box, and mark the ones that must be answered.
Does the customer get a receipt for the device?
Yes. Print the intake receipt with the ticket reference. When the repair is finished, print the repair invoice.
Can I find a repair by the customer's phone number?
Yes. Search the repairs by reference, by the problem or by the customer's name, company or phone number.
Statuses, services and parts
How do I track the status of every repair?
Each ticket has a status that you change as the work moves, such as received, under repair, ready and delivered. Filter the list by status, technician or ready date to see where things stand.
Can I create my own repair statuses?
Yes. Name them, colour them and put them in your order. Each one is tied to a stage that decides what happens to the parts and the money.
When do spare parts leave my stock?
When the device is delivered. Until then they are only held for that repair, so you never sell a part that a waiting device needs.
What happens to the parts when a repair is cancelled?
The parts that were held for it go back to your free stock. Nothing is taken from the warehouse.
Can I keep a price list of my repair services?
Yes. Put your services in groups such as screen or battery and give each one a labour cost. On a ticket you can change the cost for that one repair.
Technicians and staff
How do I add a technician?
Choose one of your employees and mark them as a technician. Then add their skills and their commission.
How is a technician's commission worked out?
Either a fixed amount for each repair or a percentage of the labour on that repair. The spare parts are not counted.
When does a technician earn the commission?
When the repair is delivered and the customer has paid in full. It is written once, by itself, and you mark it paid when you pay it.
Can I see which technician repaired which device?
Yes. Every ticket shows its technician, and the list of repairs can be filtered by technician.
Can I record the tools I hand to each technician?
Yes. Record each tool or device you hand to an employee, with its serial number and the dates it was handed over and returned.
Payments, warranty and accounts
Can the customer pay a deposit before the repair?
Yes. Record a deposit at intake and the final payment at pickup. Each payment names its method and the cash box or bank account it went into.
Do I have to enter repairs in my accounts by hand?
No. Payments and delivered repairs are recorded in your accounts by themselves, with the labour and the parts on separate lines.
Can a customer pay for a big repair in instalments?
Yes. After the device is delivered, what is left to pay can be put on an instalment plan and followed until it is paid.
Does every repair get a warranty?
Yes. When a device is delivered, its ticket gets a warranty end date that you can see at any time.
What if a repaired device comes back under warranty?
Open a warranty repair linked to the first ticket and give it the back under warranty status. You see both repairs together.
Getting started and your own copy
Can my customers follow their repairs online?
Yes. When customers sign in to their account, they see their repairs with the device, the status, what was done and what is left to pay.
Can I run more than one maintenance centre?
Yes. Add your branches and their warehouses. Each repair takes its parts from its own warehouse, and you can move parts from one branch to another.
Is my repair shop data kept apart from other businesses?
Yes. Every storek customer gets its own installation of the system, on its own domain, with its own database.
Who makes the storek maintenance centre system?
Linkysoft for Information Systems, a software company started in 2007, with long experience in accounting systems and systems for maintenance and service centres.
How do I get started with my repair shop?
Start a free trial, add your device models, your services and your technicians, then open your first repair ticket.
Open your first repair ticket today
Try the maintenance centre management system for free, with your own device models, services and technicians.